Invest in a city of more

The City of Cape Town is Africa's BPO hub, with technology, infrastructure, effective resourcing, superb customer service, and lower costs.

Cape Town's dynamic economy is the ideal location for BPO industry and innovation.

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Welcome to CapeBPO

Who we are

CapeBPO is the City of Cape Town and the Western Cape’s strategic business partner responsible for the growth and development of the BPO industry in Cape Town, the Western Cape, South Africa.

CapeBPO has two key functions:

Attract overseas companies to our shores to improve their productivity and efficiency with strong outsourced operations.
Facilitate the training and deployment of the youth of the Western Cape into careers within the BPO sector.

Why Cape Town

If you’re looking for a city that can accommodate technology and infrastructure, effective resourcing, superb customer service, lower costs, and a higher quality of life; then look no further than Cape Town.

Link to markets with world-class infrastructure, including 3 ports and an extensive fibre network of nearly 1000km.

It’s easy to do business in Cape Town. Our InvestSA One Stop Shop massively reduces red tape, which fast-tracks your investment.

Africa is rising and has some of the fastest-growing economies in the world. By 2050, Africa will have a market of 2.4 billion people.

Cape Town is the leading tourism destination and tech capital of Africa. We are a leading global hub for business outsourcing.

SA is Africa’s most industrialised economy. FDI into the Western Cape increased by 176% in the last decade and employment grew by nearly 25%.

South Africa is home to an educated workforce. Top universities annually produce 350,000 graduates in law accounting, medicine, engineering, and science.

We have a large availability of highly skilled, English-speaking talent who speak with a more neutral accent compared to those in India, Philippines, and other locations.

South Africa has one of the lowest cost of operations for English contact centre delivery - at least 50-60% lower than England and Australia.

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Daily Maverick News headlines

Daily Maverick

OP-ED: The global pandemic could become an opportunity to build an equitable, inclusive education system October 27, 2020
The coronavirus pandemic created an unprecedented challenge for teaching and learning, but it may have done us some favours as well. The lockdown brought much-needed attention to the importance of connectivity and digital access. Inequality has been a persistent reality in South Africa. The past six months have forced us to confront this head on.
OPINIONISTA: Covid-19 gave criminal syndicates control of the tobacco market – let’s take back control October 27, 2020
The lockdown ban on tobacco allowed the development of strong and sophisticated transborder criminal networks. If drastic action is not taken, more than 150 black tobacco farmers who are struggling to make a living in rural South Africa will soon go out of business.
OPINIONISTA: Testing times: Matric exams kick off, but Covid-19 may have spawned another lost generation October 27, 2020
Next week, more than a million matrics will start the most important examinations of their lives. But perhaps the school closure in August was one week too many. Many pupils did not return to school. Those who do not complete matric will find it hard to get work, adding to our country’s growing and alarmingly […]

Latest on Info Hub

CapeBPO Quarterly Job Growth

By CapeBPO Team | October 20, 2020

BPO is booming in the Western Cape! 2,527 new jobs…

South Africa's BPO Value Proposition

South Africa has a compelling value proposition that has been well received by end users and BPOs in the main English-speaking source markets including the UK, US, Canada, and Australia.

Building on this success, the value proposition has recently been refined to present the emerging digital capabilities and strong ITES capabilities in the country. The BPO market in South Africa has witnessed rapid growth with a ~25% CAGR over 2015-19, and is poised for accelerated future growth.

Download and read the full report below.

DOWNLOAD REPORT

Be a contact centre specialist

Have you considered a career in a contact centre? If you’re passionate about customer service and enjoy problem-solving, a career in the contact centre industry may be perfect for you. A career in a contact centre can change your life:

The earning potential is great
There's space to grow into senior roles
Multiple industries need contact centres
The skills are in demand across the globe
You don't need a degree to succeed

APPLY NOW

Explore Info Hub

South Africa’s contact centre industry is developing at a rapid pace. This is largely due to increased telecommunications infrastructure, government incentives and high-quality, cost-effective customer service.

Check out our Info Hub to stay up to date with the news in this growing sector.

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