Cape Town's dynamic economy is the ideal location for BPO industry and innovation.
Welcome to CapeBPO
Who we are
CapeBPO is the City of Cape Town and the Western Cape’s strategic business partner responsible for the growth and development of the BPO industry in Cape Town, the Western Cape, South Africa.
CapeBPO has two key functions:
- Attract overseas companies to our shores to improve their productivity and efficiency with strong outsourced operations.
- Facilitate the training and deployment of the youth of the Western Cape into careers within the BPO sector.
The Capebpo team

Why Cape Town
Link to markets with world-class infrastructure, including 3 ports and an extensive fibre network of nearly 1000km.
It’s easy to do business in Cape Town. Our InvestSA One Stop Shop massively reduces red tape, which fast-tracks your investment.
Africa is rising and has some of the fastest-growing economies in the world. By 2050, Africa will have a market of 2.4 billion people.
Cape Town is the leading tourism destination and tech capital of Africa. We are a leading global hub for business outsourcing.
SA is Africa’s most industrialised economy. FDI into the Western Cape increased by 176% in the last decade and employment grew by nearly 25%.
South Africa is home to an educated workforce. Top universities annually produce 350,000 graduates in law accounting, medicine, engineering, and science.
We have a large availability of highly skilled, English-speaking talent who speak with a more neutral accent compared to those in India, Philippines, and other locations.
South Africa has one of the lowest cost of operations for English contact centre delivery - at least 50-60% lower than England and Australia.
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- MAVERICK LIFE: Rediscovering Nepal: Trekking the Himalayas through forgotten film negatives May 16, 2025Photographer and Daily Maverick subeditor Ian Wolstenholme trekked across Nepal’s Himalayas with a film camera in hand. Decades later, he digitised the forgotten negatives — revealing a vivid, time-capsule view of Kathmandu, Pokhara and the iconic mountain trails of Langtang and Everest. All photographs were taken by Ian Wolstenholme.
- VIDEO: Watch – When will SA’s top management jobs move beyond the pale? May 16, 2025Despite decades of transformation policy, South Africa’s corporate leadership remains overwhelmingly white and male. As the ANC and DA clash in court over the Employment Equity Act, the deeper question remains: why is real change still so elusive? Daily Maverick's Lindsey Schutters explains.
- 'POST-SEASON': Leading Boks continue to light up Japanese league while honing skills for South Africa May 16, 2025Five double World Cup-winners will feature in the Japan Rugby League One (JRLO) playoffs over the next three weeks before rejoining the Springboks before a potentially monumental 2025 Test season.
Latest on Info Hub
BPO Key Indicator Report 2021
We are delighted to present you with the 2021 CapeBPO…
Read MoreSouth Africa's BPO Value Proposition
South Africa has a compelling value proposition that has been well received by end users and BPOs in the main English-speaking source markets including the UK, US, Canada, and Australia.
Building on this success, the value proposition has recently been refined to present the emerging digital capabilities and strong ITES capabilities in the country. The BPO market in South Africa has witnessed rapid growth with a ~25% CAGR over 2015-19, and is poised for accelerated future growth.
Download and read the full report below.

Be a contact centre specialist
Have you considered a career in a contact centre? If you’re passionate about customer service and enjoy problem-solving, a career in the contact centre industry may be perfect for you. A career in a contact centre can change your life:
- The earning potential is great
- There's space to grow into senior roles
- Multiple industries need contact centres
- The skills are in demand across the globe
- You don't need a degree to succeed
Explore Info Hub
South Africa’s contact centre industry is developing at a rapid pace. This is largely due to increased telecommunications infrastructure, government incentives and high-quality, cost-effective customer service.
Check out our Info Hub to stay up to date with the news in this growing sector.