Invest in a city of more

The City of Cape Town is Africa's BPO hub, with technology, infrastructure, effective resourcing, superb customer service, and lower costs.

Cape Town's dynamic economy is the ideal location for BPO industry and innovation.

TOTAL NEW JOBS CREATED IN 23-24 FY

TOTAL OFFSHORE JOBS IN WC

TOTAL DOMESTIC JOBS IN WC

TOTAL BPO JOBS IN WC

Welcome to CapeBPO

Who we are

CapeBPO is the City of Cape Town and the Western Cape’s strategic business partner responsible for the growth and development of the BPO industry in Cape Town, the Western Cape, South Africa.

CapeBPO has two key functions:

Attract overseas companies to our shores to improve their productivity and efficiency with strong outsourced operations.
Facilitate the training and deployment of the youth of the Western Cape into careers within the BPO sector.

Why Cape Town

If you’re looking for a city that can accommodate technology and infrastructure, effective resourcing, superb customer service, lower costs, and a higher quality of life; then look no further than Cape Town.

Link to markets with world-class infrastructure, including 3 ports and an extensive fibre network of nearly 1000km.

It’s easy to do business in Cape Town. Our InvestSA One Stop Shop massively reduces red tape, which fast-tracks your investment.

Africa is rising and has some of the fastest-growing economies in the world. By 2050, Africa will have a market of 2.4 billion people.

Cape Town is the leading tourism destination and tech capital of Africa. We are a leading global hub for business outsourcing.

SA is Africa’s most industrialised economy. FDI into the Western Cape increased by 176% in the last decade and employment grew by nearly 25%.

South Africa is home to an educated workforce. Top universities annually produce 350,000 graduates in law accounting, medicine, engineering, and science.

We have a large availability of highly skilled, English-speaking talent who speak with a more neutral accent compared to those in India, Philippines, and other locations.

South Africa has one of the lowest cost of operations for English contact centre delivery - at least 50-60% lower than England and Australia.

Today's Exchange rates

Daily Maverick News headlines

Daily Maverick – Latest News

Australia asks Roblox, Minecraft to detail child safety measures April 22, 2026
SYDNEY, April 22 (Reuters) - Australia's internet regulator on Wednesday asked online gaming platforms including Roblox RBLX.N and Microsoft's MSFT.O Minecraft to spell out how they were protecting children from grooming by sexual predators and youth from radicalisation.
US will indefinitely extend ceasefire, unclear if Iran agrees April 22, 2026
WASHINGTON/DUBAI, April 22 (Reuters) - U.S. President Donald Trump said he would indefinitely extend the ceasefire with Iran to allow for further peace talks, although it was not clear on Wednesday if Iran or Israel, the U.S. ally in the two-month war, would agree.
SPECIAL REPORT: How top Social Development officials used late Minister’s name to falsify CVs April 22, 2026
A Daily Maverick investigation has established that the former chief of staff and the current special adviser to Social Development Minister Sisisi Tolashe fraudulently claimed work experience involving late Minister Hlengiwe Mkhize.

Latest on Info Hub

BPO Key Indicator Report 2021

By CapeBPO Team | November 29, 2022

We are delighted to present you with the 2021 CapeBPO…

South Africa's BPO Value Proposition

South Africa has a compelling value proposition that has been well received by end users and BPOs in the main English-speaking source markets including the UK, US, Canada, and Australia.

Building on this success, the value proposition has recently been refined to present the emerging digital capabilities and strong ITES capabilities in the country. The BPO market in South Africa has witnessed rapid growth with a ~25% CAGR over 2015-19, and is poised for accelerated future growth.

Download and read the full report below.

DOWNLOAD REPORT

Be a contact centre specialist

Have you considered a career in a contact centre? If you’re passionate about customer service and enjoy problem-solving, a career in the contact centre industry may be perfect for you. A career in a contact centre can change your life:

The earning potential is great
There's space to grow into senior roles
Multiple industries need contact centres
The skills are in demand across the globe
You don't need a degree to succeed

APPLY NOW

Explore Info Hub

South Africa’s contact centre industry is developing at a rapid pace. This is largely due to increased telecommunications infrastructure, government incentives and high-quality, cost-effective customer service.

Check out our Info Hub to stay up to date with the news in this growing sector.

READ BLOG