Invest in a city of more

The City of Cape Town is Africa's BPO hub, with technology, infrastructure, effective resourcing, superb customer service, and lower costs.

Cape Town's dynamic economy is the ideal location for BPO industry and innovation.

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Welcome to CapeBPO

Who we are

CapeBPO is the City of Cape Town and the Western Cape’s strategic business partner responsible for the growth and development of the BPO industry in Cape Town, the Western Cape, South Africa.

CapeBPO has two key functions:

Attract overseas companies to our shores to improve their productivity and efficiency with strong outsourced operations.
Facilitate the training and deployment of the youth of the Western Cape into careers within the BPO sector.

Why Cape Town

If you’re looking for a city that can accommodate technology and infrastructure, effective resourcing, superb customer service, lower costs, and a higher quality of life; then look no further than Cape Town.

Link to markets with world-class infrastructure, including 3 ports and an extensive fibre network of nearly 1000km.

It’s easy to do business in Cape Town. Our InvestSA One Stop Shop massively reduces red tape, which fast-tracks your investment.

Africa is rising and has some of the fastest-growing economies in the world. By 2050, Africa will have a market of 2.4 billion people.

Cape Town is the leading tourism destination and tech capital of Africa. We are a leading global hub for business outsourcing.

SA is Africa’s most industrialised economy. FDI into the Western Cape increased by 176% in the last decade and employment grew by nearly 25%.

South Africa is home to an educated workforce. Top universities annually produce 350,000 graduates in law accounting, medicine, engineering, and science.

We have a large availability of highly skilled, English-speaking talent who speak with a more neutral accent compared to those in India, Philippines, and other locations.

South Africa has one of the lowest cost of operations for English contact centre delivery - at least 50-60% lower than England and Australia.

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Daily Maverick News headlines

Daily Maverick

MARCH BY-ELECTIONS: ANC and Patriotic Alliance give DA the Barrydale blues with second Western Cape defeat March 23, 2023
The ANC prevailed in a three-way to-and-fro with the DA and the Patriotic Alliance to win the Barrydale ward off the DA, while the IFP picked up a vacant independent seat in Dannhauser, a former ANC stronghold.
BOOK EXTRACT: An updated edition of ‘Hani: A Life Too Short’ re-evaluates his legacy March 23, 2023
April 10 will mark 30 years since Chris Hani’s murder by right-wing fanatics. Facing starvation, wild elephants and a fleeing enemy, here is an excerpt of Chris Hani’s involvement in the ANC’s first armed military operation.
Business Maverick: Powell’s own guide to recessions shows rate cuts are coming March 23, 2023
A recession is certain and so are rate cuts this year. That’s the message from the bond market metric Federal Reserve chairman Jerome Powell highlighted a year ago as the best guide to tip-off economic troubles in the US.

Latest on Info Hub

BPO Key Indicator Report 2021

By CapeBPO Team | November 29, 2022

We are delighted to present you with the 2021 CapeBPO…

South Africa's BPO Value Proposition

South Africa has a compelling value proposition that has been well received by end users and BPOs in the main English-speaking source markets including the UK, US, Canada, and Australia.

Building on this success, the value proposition has recently been refined to present the emerging digital capabilities and strong ITES capabilities in the country. The BPO market in South Africa has witnessed rapid growth with a ~25% CAGR over 2015-19, and is poised for accelerated future growth.

Download and read the full report below.

DOWNLOAD REPORT

Be a contact centre specialist

Have you considered a career in a contact centre? If you’re passionate about customer service and enjoy problem-solving, a career in the contact centre industry may be perfect for you. A career in a contact centre can change your life:

The earning potential is great
There's space to grow into senior roles
Multiple industries need contact centres
The skills are in demand across the globe
You don't need a degree to succeed

APPLY NOW

Explore Info Hub

South Africa’s contact centre industry is developing at a rapid pace. This is largely due to increased telecommunications infrastructure, government incentives and high-quality, cost-effective customer service.

Check out our Info Hub to stay up to date with the news in this growing sector.

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