Invest in a city of more

The City of Cape Town is Africa's BPO hub, with technology, infrastructure, effective resourcing, superb customer service, and lower costs.

Cape Town's dynamic economy is the ideal location for BPO industry and innovation.

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Welcome to CapeBPO

Who we are

CapeBPO is the City of Cape Town and the Western Cape’s strategic business partner responsible for the growth and development of the BPO industry in Cape Town, the Western Cape, South Africa.

CapeBPO has two key functions:

Attract overseas companies to our shores to improve their productivity and efficiency with strong outsourced operations.
Facilitate the training and deployment of the youth of the Western Cape into careers within the BPO sector.

Why Cape Town

If you’re looking for a city that can accommodate technology and infrastructure, effective resourcing, superb customer service, lower costs, and a higher quality of life; then look no further than Cape Town.

Link to markets with world-class infrastructure, including 3 ports and an extensive fibre network of nearly 1000km.

It’s easy to do business in Cape Town. Our InvestSA One Stop Shop massively reduces red tape, which fast-tracks your investment.

Africa is rising and has some of the fastest-growing economies in the world. By 2050, Africa will have a market of 2.4 billion people.

Cape Town is the leading tourism destination and tech capital of Africa. We are a leading global hub for business outsourcing.

SA is Africa’s most industrialised economy. FDI into the Western Cape increased by 176% in the last decade and employment grew by nearly 25%.

South Africa is home to an educated workforce. Top universities annually produce 350,000 graduates in law accounting, medicine, engineering, and science.

We have a large availability of highly skilled, English-speaking talent who speak with a more neutral accent compared to those in India, Philippines, and other locations.

South Africa has one of the lowest cost of operations for English contact centre delivery - at least 50-60% lower than England and Australia.

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Daily Maverick News headlines

Daily Maverick

OPINIONISTA: Banking on sustainability: South African lenders launch task force to crack down on illicit cash flows from wildlife trafficking September 20, 2021
Wildlife crime has traditionally been a cash economy, but as international syndicates move in, money laundering through banks takes over. South African banks have launched the SA Anti-Money Laundering Integrated Task Force to ensure a consolidated approach to the detection of wildlife trafficking.
OP-ED: Up in smoke: Batsa’s cigarette pricing strategy has backfired, exposing its greedy, grubby underbelly September 20, 2021
After two decades of limited competition and ever-increasing profits, things started unravelling for British American Tobacco SA in 2010 after a number of small, aggressive cigarette manufacturers entered the SA market. Previously, the company had been able to exploit its near-monopoly power to increase cigarette prices and therefore profits.
OP-ED: Radical break from the past: Politicians and policymakers can no longer ignore inequitable land access September 20, 2021
The spatial inequality imposed by colonialism and apartheid is still a defining characteristic of many poor and working-class people’s everyday lives – and a key contemporary driver of this inequality is the state’s ongoing failure to rectify the skewed patterns of access to land.

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South Africa's BPO Value Proposition

South Africa has a compelling value proposition that has been well received by end users and BPOs in the main English-speaking source markets including the UK, US, Canada, and Australia.

Building on this success, the value proposition has recently been refined to present the emerging digital capabilities and strong ITES capabilities in the country. The BPO market in South Africa has witnessed rapid growth with a ~25% CAGR over 2015-19, and is poised for accelerated future growth.

Download and read the full report below.

DOWNLOAD REPORT

Be a contact centre specialist

Have you considered a career in a contact centre? If you’re passionate about customer service and enjoy problem-solving, a career in the contact centre industry may be perfect for you. A career in a contact centre can change your life:

The earning potential is great
There's space to grow into senior roles
Multiple industries need contact centres
The skills are in demand across the globe
You don't need a degree to succeed

APPLY NOW

Explore Info Hub

South Africa’s contact centre industry is developing at a rapid pace. This is largely due to increased telecommunications infrastructure, government incentives and high-quality, cost-effective customer service.

Check out our Info Hub to stay up to date with the news in this growing sector.

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