Cape Town's dynamic economy is the ideal location for BPO industry and innovation.
Welcome to CapeBPO
Who we are
CapeBPO is the City of Cape Town and the Western Cape’s strategic business partner responsible for the growth and development of the BPO industry in Cape Town, the Western Cape, South Africa.
CapeBPO has two key functions:
- Attract overseas companies to our shores to improve their productivity and efficiency with strong outsourced operations.
- Facilitate the training and deployment of the youth of the Western Cape into careers within the BPO sector.
The Capebpo team
Why Cape Town
Link to markets with world-class infrastructure, including 3 ports and an extensive fibre network of nearly 1000km.
It’s easy to do business in Cape Town. Our InvestSA One Stop Shop massively reduces red tape, which fast-tracks your investment.
Africa is rising and has some of the fastest-growing economies in the world. By 2050, Africa will have a market of 2.4 billion people.
Cape Town is the leading tourism destination and tech capital of Africa. We are a leading global hub for business outsourcing.
SA is Africa’s most industrialised economy. FDI into the Western Cape increased by 176% in the last decade and employment grew by nearly 25%.
South Africa is home to an educated workforce. Top universities annually produce 350,000 graduates in law accounting, medicine, engineering, and science.
We have a large availability of highly skilled, English-speaking talent who speak with a more neutral accent compared to those in India, Philippines, and other locations.
South Africa has one of the lowest cost of operations for English contact centre delivery - at least 50-60% lower than England and Australia.
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Daily Maverick
- UKRAINE UPDATE: 6 DECEMBER 2024: Western nations assail Russia’s Lavrov at OSCE meeting; Poland secures $4bn US loan for military aid December 5, 2024Western countries including the US assailed Russian Foreign Minister Sergey Lavrov over the war in Ukraine on Thursday at an annual meeting of the Organization for Security and Co-operation in Europe in Malta.
- CRICKET: Ryan strikes a (Rickel)ton to help Proteas to a solid day one against Sri Lanka December 5, 2024South Africa 269 for 7 (Rickelton 101, Bavuma 78, Kumara 3-54, Asitha 2-67) vs Sri Lanka (yet to bat).
- PRIVATE (IN)SECURITY: PPA Security raided — cops seize guns from Cape Town company in Mark Lifman murder investigation December 5, 2024Daily Maverick previously reported that the two suspects arrested for Cape Town murder accused Mark Lifman’s killing in November provided services to PPA Security. Now police have raided the company which says it is cooperating with cops.
Latest on Info Hub
BPO Key Indicator Report 2021
We are delighted to present you with the 2021 CapeBPO…
Read MoreSouth Africa's BPO Value Proposition
South Africa has a compelling value proposition that has been well received by end users and BPOs in the main English-speaking source markets including the UK, US, Canada, and Australia.
Building on this success, the value proposition has recently been refined to present the emerging digital capabilities and strong ITES capabilities in the country. The BPO market in South Africa has witnessed rapid growth with a ~25% CAGR over 2015-19, and is poised for accelerated future growth.
Download and read the full report below.
Be a contact centre specialist
Have you considered a career in a contact centre? If you’re passionate about customer service and enjoy problem-solving, a career in the contact centre industry may be perfect for you. A career in a contact centre can change your life:
- The earning potential is great
- There's space to grow into senior roles
- Multiple industries need contact centres
- The skills are in demand across the globe
- You don't need a degree to succeed
Explore Info Hub
South Africa’s contact centre industry is developing at a rapid pace. This is largely due to increased telecommunications infrastructure, government incentives and high-quality, cost-effective customer service.
Check out our Info Hub to stay up to date with the news in this growing sector.