We are delighted to present you with the 2021 CapeBPO Key Indicator Report. This year was a significant time for CapeBPO with three major highlights that stood out – the rebranding of BPESA Western Cape to CapeBPO, dealing with the global social and economic impacts of COVID-19, and the incorporation of the Advisory Board into the CapeBPO structure. These three events have had a significant impact on the strategy and the direction CapeBPO has taken.
This report provides an insight into various BPO metrics across industry types, widening the view of the sector’s trends and challenges in the country. The report remains a central source of critical information for the BPO sector.