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RSA BPO SECTOR INSIGHTS 2020

October 2020

This report gives an overview of South Africa’s socio-economic and demographic indicators, as well as perspectives on the sector externally and internally.

Investing in SA Roadmap 2020

2020

It is with great pride that InvestSA, a division of the Department of Trade and Industry (the dti), and Deloitte Africa bring you the updated and revised version of South Africa’s Investor Roadmap 2020.

Cape Town Regional Market Analysis and Intelligence Report

July 2020

This document has been developed to showcase the current investment climate within Cape Town for potential investors. This will enable more enlightened business decisions.

City of Cape Town Economic Action Plan - COVID-19 - Full Version

April 2020

This document serves as the City of Cape Town’s economic response to and contingency plan for the short-term crisis facing the city’s local economy in the wake of the spread of COVID-19.

Adobe: 2020 Digital Trends in South Africa

2020

Welcome to Adobe’s Digital Trends report, our annual survey of marketing, advertising, ecommerce, creative and technology professionals around the world.

CPT ECONOMIC PERFORMANCE INDICATORS

2019 - 2020

The Economic Performance Indicators (EPIC) publication presents and analyses economic (and related) trends in Cape Town every quarter.

BPO Sector Key Indicator Reports

2014 - 2019

The report provides an insight into various BPO metrics across industry types, widening the view of the sector’s trends and challenges in the country.

Invest in the continent that's on the rise

December 2019

Contrary to weakening global expansion, emerging markets and developing economies are expected to consider the advanced economies and global growth trajectory.

World Economic Forum: The Global Competitiveness Report 2019

2019

As the decade concludes and we look towards the dawn of the 2020s, the GCI 4.0 offers insights into the economic prospects of 141 economies.

2019 South Africa Finance & Accounting Market Intelligence Report

2019

A dynamic and fast developing sub sector of broader global business services (GBS), the F&A outsourcing market worldwide
is projected to grow to over US$17 billion.

IQ Business Social Progress Index (SPI) 2019

2019

The Social Progress Index for the Provinces of South Africa – our first ever Index in Africa – represents a significant milestone for the global movement to accelerate social progress.

Africa's leading Digital hub

December 2019

A place with a world-class digital ecosystem, where resources and talent meet commercial and social opportunity

 

WHY CAPE TOWN? WE’LL TELL YOU

October 2019

Business Processing Outsourcing in Cape Town is a thriving industry. Why do so many business choose to set-up shop here?

CPT Resilience Strategy 2019

August 2019

Resilience is the capacity of individuals, communities, institutions, businesses and systems within a city to survive, adapt and thrive no matter what kind of chronic stresses and acute shocks they experience.

Trade and Investment into Africa 2019

July 2019

The Western Cape has advantageous access to world markets through preferential trade agreements between South Africa and other major markets such as Europe and the United States.

World Bank Report: RSA Economy Profile

June 2019

The Doing Business project provides objective measures of business regulations and their enforcement across 190 economies and selected cities at the subnational and regional level.

Invest Cape Town Case Studies

June 2019

Cape Town case studies from Century City Conference Centre, Domestly South Africa, Blue Willow Aluminum Cape Town, and Gestamp Renewable Industries (GRI).

BPO Brochure

June 2019

Invest Cape Town, South Africa - your Business Process Outsourcing (BPO) destination. South Africa offers major cost savings to most source destinations on a steady-state operating basis.

CASE STUDY ANALYSIS OF SOUTH AFRICA AS A BPO DELIVERY LOCATION

2018

To showcase South Africa as a preferred BPO delivery location in emerging markets, we have produced a case study compendium.

GOVERNMENT INCENTIVES

December 2018

The primary objective of the incentive is to create employment in South Africa through servicing offshore activities. Read the full GBS Incentive Guidelines here or download the application form below.

Cape Town IS OPEN FOR BUSINESS

November 2018

Be a part of a city that is switched on, globally connected, and in tune. Cape Town is driven by innovation and creativity, and rich with opportunity.

INTRODUCING INVEST CAPE TOWN

September 2018

It’s time to tell a new story with Invest Cape Town.

 

LIVE, WORK, AND INVEST in Cape Town

July 2018

A video of Cape Town, a destination to Visit, Live, Work, Play and Invest.

SOUTH AFRICA’S BPO VALUE PROPOSITION

June 2018

This report covers the current South Africa BPO landscape, key locations leveraged for global services delivery, and details of South Africa’s BPO value proposition.

INVEST IN CAPE TOWN 2017-2018

2017 / 2018

This document showcases the current investment climate within Cape Town for potential investors. This will enable more enlightened business decisions.

Cape Town Tech Ecosystem Infographic

2017

Cape Town’s tech ecosystem is almost 2 decades old and is one of the most established in Africa.

 

CAPE TOWN ECONOMIC GROWTH STRATEGY

2011

The principal objective of the Economic Growth Strategy (EGS) is to grow the economy and create jobs – the overarching objective of the Opportunity City.

Developing Talent

2010

A snapshot of initiatives in South Africa's BPO sector. South Africa has a large, highly skilled talent pool that is well suited to support its growing BPO industry.