Info Hub

BPO Key Indicator Report 2021

By CapeBPO Team | November 29, 2022

We are delighted to present you with the 2021 CapeBPO Key Indicator Report. This year was a significant time for…

CapeBPO are proud to partner with The Knowledge Group (tkg) to implement the Master Service Partnership (MSP)!

By CapeBPO Team | May 19, 2022

The MSP seeks to offer prospective international clients the capability to source large-scale customer management services for Revenue Generation, Customer…

South Africa awarded Top 2022 Most Favored Global Offshore CX Delivery Location second year in a row

By CapeBPO Team | April 7, 2022

South Africa has received the accolade of being “the most favored offshore CX delivery location in 2022” according to the…

Training in the New Normal

By CapeBPO Team | May 26, 2021

Knowledge sharing event from May, 2021.

Re-thinking Mental Health in the Workplace: An Ecosystem Approach

By CapeBPO Team | May 26, 2021

Knowledge sharing event from 18 May, 2021.

2020/2021 Critical Skills Survey Report

By CapeBPO Team | May 5, 2021

South Africa’s acute critical skills crisis is brought into sharp focus in Xpatweb’s Critical Skills Survey 2020/21 which highlights the…

Statistics on Post-School Education and Training in South Africa, 2019

By CapeBPO Team | April 21, 2021

The Department of Higher Education and Training (the Department) is pleased to present the tenth issue of the Statistics on…

Combatting absenteeism and staff attrition through improved engagement

By CapeBPO Team | April 19, 2021

Knowledge sharing event from 11 March, 2021.

South Africa Named Most Favored Offshore CX Delivery Location 2021

By CapeBPO Team | April 9, 2021

After placing second for three consecutive years, South Africa has finally been awarded 2021 Most Favoured Offshore CX Delivery Location,…

How to Choose Your BPO Destination

By CapeBPO Team | April 8, 2021

It’s easy to see why outsourcing is the obvious choice for many businesses. Contact centres have it all, from 24/7…

Our Partnership with JP Duminy

By CapeBPO Team | January 28, 2021

Since announcing our partnership with JP Duminy in October, we’ve been busy getting various development projects underway, such as the…

A Day of 1,000 Opportunities

By CapeBPO Team | January 28, 2021

There are hundreds of BPO positions waiting to be filled in the Western Cape, however, there is a vast lack…