Posts by CapeBPO Team
2020/2021 Critical Skills Survey Report
South Africa’s acute critical skills crisis is brought into sharp focus in Xpatweb’s Critical Skills Survey 2020/21 which highlights the most in demand critical skills the country is now facing and how businesses are seeking to import personnel from across the globe amidst ever growing international competition between countries. The Critical Skills Survey is conducted…
Read MoreStatistics on Post-School Education and Training in South Africa, 2019
The Department of Higher Education and Training (the Department) is pleased to present the tenth issue of the Statistics on Post-School Education and Training in South Africa, which provides statistics on 2019 student enrolment and completion (which are key measures of access and success), as well as other kinds of performance data pertaining to public…
Read MoreCombatting absenteeism and staff attrition through improved engagement
Knowledge sharing event from 11 March, 2021.
Read MoreSouth Africa Named Most Favored Offshore CX Delivery Location 2021
After placing second for three consecutive years, South Africa has finally been awarded 2021 Most Favoured Offshore CX Delivery Location, globally. The research is from the Front Office BPO Omnibus Survey by Ryan Strategic Advisory, and considers the views of 628 enterprise contact centre decision-makers across the demand markets of Australia, Canada, France, Germany, Italy,…
Read MoreHow to Choose Your BPO Destination
It’s easy to see why outsourcing is the obvious choice for many businesses. Contact centres have it all, from 24/7 customer support to specialised technology. To top it all off, someone else manages the entire operation so you don’t have to worry about a thing. But before you can reach this business happy-place, you do…
Read MoreOur Partnership with JP Duminy
Since announcing our partnership with JP Duminy in October, we’ve been busy getting various development projects underway, such as the BPO Academy and the BPO Careers Expo. Now we thought we’d take some time to describe our partnership with CapeBPO’s new brand ambassador, JP Duminy. For those who are unfamiliar with his name, JP Duminy…
Read MoreA Day of 1,000 Opportunities
There are hundreds of BPO positions waiting to be filled in the Western Cape, however, there is a vast lack of work-ready candidates. To bridge this gap, we partnered with e-learning centre Futur-Ed to create and implement a work-readiness programme. The goal of this programme is to provide skills training and job opportunities for the…
Read MoreSA immigration update on temporary visas
The South African government announces a concession for holders of an intra-company transfer visa currently residing in South Africa. Download the immigration directive 15 of 2020 to read the full announcement.
Read MoreCapeBPO Manifesto
We pledge the following to our sector: Ensure the BPO sector aligns with international best practices. Develop a multi-talented skills pipeline that continues to meet the needs of current and future business opportunities. Train and deploy local youths in careers within the BPO sector, thereby uplifting communities. Realign the vision for adaptation to a changing…
Read MoreCapeBPO Quarterly Job Growth
BPO is booming in the Western Cape! 2,527 new jobs in the last quarter, despite Covid! Following the first detection of COVID-19 in Africa in March, the Provincial Government of the Western Cape and the City of Cape Town engaged with the BPO operator community in Cape Town to discuss the challenges the sector was…
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