South Africa’s acute critical skills crisis is brought into sharp focus in Xpatweb’s Critical Skills Survey 2020/21 which highlights the most in demand critical skills the country is now facing and how businesses are seeking to import personnel from across the globe amidst ever growing international competition between countries. The Critical Skills Survey is conducted…

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The Department of Higher Education and Training (the Department) is pleased to present the tenth issue of the Statistics on Post-School Education and Training in South Africa, which provides statistics on 2019 student enrolment and completion (which are key measures of access and success), as well as other kinds of performance data pertaining to public…

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After placing second for three consecutive years, South Africa has finally been awarded 2021 Most Favoured Offshore CX Delivery Location, globally. The research is from the Front Office BPO Omnibus Survey by Ryan Strategic Advisory, and considers the views of 628 enterprise contact centre decision-makers across the demand markets of Australia, Canada, France, Germany, Italy,…

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It’s easy to see why outsourcing is the obvious choice for many businesses. Contact centres have it all, from 24/7 customer support to specialised technology. To top it all off, someone else manages the entire operation so you don’t have to worry about a thing. But before you can reach this business happy-place, you do…

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Since announcing our partnership with JP Duminy in October, we’ve been busy getting various development projects underway, such as the BPO Academy and the BPO Careers Expo. Now we thought we’d take some time to describe our partnership with CapeBPO’s new brand ambassador, JP Duminy. For those who are unfamiliar with his name, JP Duminy…

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There are hundreds of BPO positions waiting to be filled in the Western Cape, however, there is a vast lack of work-ready candidates. To bridge this gap, we partnered with e-learning centre Futur-Ed to create and implement a work-readiness programme. The goal of this programme is to provide skills training and job opportunities for the…

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