Cape Town’s BPO Sector Thriving Despite Global Pandemic

Despite restrictions due to lockdown, job creation within the BPO sector has increased, with companies like Amazon looking to fill 3,000 available positions. Lester Kiewit of Cape Talk recently spoke to Clayton Williams, the Chief Skills Officer of CapeBPO, on the current status of the Business Processing Outsourcing sector in Cape Town. Here are the…

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BPESA Cape Town Helps to Get the City Up and Running

CEO Gareth Pritchard and Chief Skills Officer Clayton Williams of CapeBPO recently sat down with Kieno Kammies on Cape Talk to discuss how the BPO (Business Process Outsourcing) sector in the Western Cape is helping to keep our city up and running during these trying economic times. Read the highlights of the interview below. KK:…

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Corporate Citizenship During a Crisis

The days following the President’s announcement of the nation-wide lockdown were met with understandable confusion from citizens. What about the economy, and local businesses? What about food and medical supplies? What happens to someone with coronavirus? The Western Cape Government’s call centre was inundated with calls from citizens looking for answers and assistance. Their daily…

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BPESA Cape Town Take Stock of Provincial Medical Supplies

The longer the COVID-19 pandemic continues, the greater the Western Cape’s need for medical equipment will be. Our provincial government need to be able to determine whether we as a province are prepared, and what the next steps are if we are not. Effective crisis management and planning can only be implemented when accurate stock…

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HR Best Practice During Lockdown

There have been many queries around labour law, pay, and leave in the BPO sector during the lockdown. The CapeBPO team got together (remotely, of course) with members from the operator community to discuss people management best practices, and potential challenges during the lockdown period. Here are the outlines of discussion regarding salaries, leave, risk…

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BPO Sector Supports SA Economy During Coronavirus Crisis

The Business Process Outsourcing sector in the Western Cape has ties to many essential and non-essential services – locally and internationally – including health, safety, government and financial services. As specified and approved in the Gazette from National Government, we continue to safely support these services during this critical time. How is the BPO sector…

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