BPO Key Indicator Reports

We are delighted to present you with the 2021 CapeBPO Key Indicator Report. This year was a significant time for CapeBPO with three major highlights that stood out – the rebranding of BPESA Western Cape to CapeBPO, dealing with the global social and economic impacts of COVID-19, and the incorporation of the Advisory Board into…

The report provides an insight into various BPO metrics across industry types, widening the view of the sector’s trends and challenges in the country. For the past five years to date, the report remains a central source of critical information for the BPO sector. It has been conveniently divided into three sections: Industry Analysis Operations…

The report provides an insight into various BPO metrics across industry types, widening the view of the sector’s trends and challenges in the country. For the past five years to date, the report remains a central source of critical information for the BPO sector. It has been conveniently divided into three sections: Industry Analysis Operations…

BPESA is the national association for companies operating in the Business Process Services (BPS) sector, commonly known as Business Process Outsourcing (BPO) and Contact Centre sector in South Africa. The BPESA Key Indicator Report is the official research report for the South African BPO/contact centre sector and for the past four years, has provided critical…

BPESA is the national association for companies operating in the Business Process Management (BPM) sector, also referred to as BPO/BPS, and operates as a specialist investment promotion agency as well as a trade association. BPESA creates an enabling environment for its members to network, share knowledge and collectively contribute to the success of the sector.

BPESA is the national association for companies operating in the Business Process Management (BPM) sector, also referred to as BPO/BPS, and operates as a specialist investment promotion agency as well as a trade association. BPESA creates an enabling environment for its members to network, share knowledge and collectively contribute to the success of the sector.