Sector Info
How to Choose Your BPO Destination
It’s easy to see why outsourcing is the obvious choice for many businesses. Contact centres have it all, from 24/7 customer support to specialised technology. To top it all off, someone else manages the entire operation so you don’t have to worry about a thing. But before you can reach this business happy-place, you do…
Read MoreA Day of 1,000 Opportunities
There are hundreds of BPO positions waiting to be filled in the Western Cape, however, there is a vast lack of work-ready candidates. To bridge this gap, we partnered with e-learning centre Futur-Ed to create and implement a work-readiness programme. The goal of this programme is to provide skills training and job opportunities for the…
Read MoreSA immigration update on temporary visas
The South African government announces a concession for holders of an intra-company transfer visa currently residing in South Africa. Download the immigration directive 15 of 2020 to read the full announcement.
Read MoreCapeBPO Quarterly Job Growth
BPO is booming in the Western Cape! 2,527 new jobs in the last quarter, despite Covid! Following the first detection of COVID-19 in Africa in March, the Provincial Government of the Western Cape and the City of Cape Town engaged with the BPO operator community in Cape Town to discuss the challenges the sector was…
Read MoreClayton Williams Announced as CapeBPO CEO Designate
Dear CapeBPO stakeholders, In February of this year the CapeBPO Board agreed to me stepping down as CEO and passing on the role to Clayton Williams at the end of this current financial year (1st April 2021). Furthermore the Board decided that in October of this year we should inform our community that as of…
Read MoreBPESA Western Cape Rebrands to CapeBPO
After lengthy internal discussions, and with BPESA National and the dtic, the Board of BPESA Western Cape has decided to rebrand the company as “CapeBPO”. In the first 3 months of Covid-19 (April to June 2020) more than 500 new jobs were created. This is a phenomenal achievement and bodes well for the future of…
Read MoreBPO Academy at the College of Cape Town
Cape BPO (formerly BPESA Western Cape) has partnered with the College of Cape Town, and the City, Provincial Government to develop and manage a Call Centre Academy to support the BPO sector in the Western Cape. The first of its kind in South Africa, the academy will be located at CCT’s Gardens campus, which has…
Read MoreUpdate on CapeBPO’s Skills Projects
1. Impact sourcing pilot project This pilot project experienced incredible success from a retention perspective in the training phase of the program and well above industry average retention in the 0-90-day workplace experience component. This can be attributed to the following 2 principles: The targeted candidate profile (previously disadvantaged, previously unemployed youth) showcasing a higher…
Read MoreImmigration Lawyers in the Western Cape
Download the full list of immigration lawyers in the Western Cape. Kindly note that this list is not being provided for purposes of obtaining pro bono legal assistance.
Read MoreSafe Commuting in South Africa
This safety guidebook was developed as a manual for promoting and maintaining a safer commute experience for the workforce in urban Africa and all people on the move. The objective of this initiative is to arm the daily commuters with the knowledge that replaces a sense of vulnerability with a surge of confidence and courage…
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