We are delighted to present you with the 2021 CapeBPO Key Indicator Report. This year was a significant time for CapeBPO with three major highlights that stood out – the rebranding of BPESA Western Cape to CapeBPO, dealing with the global social and economic impacts of COVID-19, and the incorporation of the Advisory Board into…

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South Africa’s acute critical skills crisis is brought into sharp focus in Xpatweb’s Critical Skills Survey 2020/21 which highlights the most in demand critical skills the country is now facing and how businesses are seeking to import personnel from across the globe amidst ever growing international competition between countries. The Critical Skills Survey is conducted…

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The Department of Higher Education and Training (the Department) is pleased to present the tenth issue of the Statistics on Post-School Education and Training in South Africa, which provides statistics on 2019 student enrolment and completion (which are key measures of access and success), as well as other kinds of performance data pertaining to public…

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It’s easy to see why outsourcing is the obvious choice for many businesses. Contact centres have it all, from 24/7 customer support to specialised technology. To top it all off, someone else manages the entire operation so you don’t have to worry about a thing. But before you can reach this business happy-place, you do…

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There are hundreds of BPO positions waiting to be filled in the Western Cape, however, there is a vast lack of work-ready candidates. To bridge this gap, we partnered with e-learning centre Futur-Ed to create and implement a work-readiness programme. The goal of this programme is to provide skills training and job opportunities for the…

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CapeBPO Quarterly Job Growth

BPO is booming in the Western Cape! 2,527 new jobs in the last quarter, despite Covid! Following the first detection of COVID-19 in Africa in March, the Provincial Government of the Western Cape and the City of Cape Town engaged with the BPO operator community in Cape Town to discuss the challenges the sector was…

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