Sector Info

There are hundreds of BPO positions waiting to be filled in the Western Cape, however, there is a vast lack of work-ready candidates. To bridge this gap, we partnered with e-learning centre Futur-Ed to create and implement a work-readiness programme. The goal of this programme is to provide skills training and job opportunities for the…

Dear CapeBPO stakeholders, In February of this year the CapeBPO Board agreed to me stepping down as CEO and passing on the role to Clayton Williams at the end of this current financial year (1st April 2021). Furthermore the Board decided that in October of this year we should inform our community that as of…

Cape BPO (formerly BPESA Western Cape) has partnered with the College of Cape Town, and the City, Provincial Government to develop and manage a Call Centre Academy to support the BPO sector in the Western Cape. The first of its kind in South Africa, the academy will be located at CCT’s Gardens campus, which has…

1. Impact sourcing pilot project This pilot project experienced incredible success from a retention perspective in the training phase of the program and well above industry average retention in the 0-90-day workplace experience component.  This can be attributed to the following 2 principles: The targeted candidate profile (previously disadvantaged, previously unemployed youth) showcasing a higher…