Update on CapeBPO’s Skills Projects

1. Impact sourcing pilot project This pilot project experienced incredible success from a retention perspective in the training phase of the program and well above industry average retention in the 0-90-day workplace experience component.  This can be attributed to the following 2 principles: The targeted candidate profile (previously disadvantaged, previously unemployed youth) showcasing a higher…

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Safe Commute Handbook

This safety guidebook was developed as a manual for promoting and maintaining a safer commute experience for the workforce in urban Africa and all people on the move. The objective of this initiative is to arm the daily commuters with the knowledge that replaces a sense of vulnerability with a surge of confidence and courage…

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Cape Town’s BPO Sector Thriving Despite Global Pandemic

Despite restrictions due to lockdown, job creation within the BPO sector has increased, with companies like Amazon looking to fill 3,000 available positions. Lester Kiewit of Cape Talk recently spoke to Clayton Williams, the Chief Skills Officer of CapeBPO, on the current status of the Business Processing Outsourcing sector in Cape Town. Here are the…

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BPESA Cape Town Helps to Get the City Up and Running

CEO Gareth Pritchard and Chief Skills Officer Clayton Williams of CapeBPO recently sat down with Kieno Kammies on Cape Talk to discuss how the BPO (Business Process Outsourcing) sector in the Western Cape is helping to keep our city up and running during these trying economic times. Read the highlights of the interview below. KK:…

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South Africa’s BPO Sector: Life After Lockdown

In the last few weeks, the COVID-19 outbreak has completely dominated digital headlines and conversation alike. Businesses have had to quickly find ways to operate in remote spaces and under lockdown. How will the world look afterwards? We know that this virus is going to have a huge effect on our economy, despite debt relief…

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Why working in a contact centre is an excellent career path

If you’re passionate about customer service and enjoy problem-solving, a career in the contact centre industry may be perfect for you. What’s a contact centre, you ask? A contact centre is basically a call centre, except that other communication channels are included as well. These channels include live web chat, social media messaging, email, and…

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