BPESA Cape Town Helps to Get the City Up and Running

CEO Gareth Pritchard and Chief Skills Officer Clayton Williams of CapeBPO recently sat down with Kieno Kammies on Cape Talk to discuss how the BPO (Business Process Outsourcing) sector in the Western Cape is helping to keep our city up and running during these trying economic times. Read the highlights of the interview below. KK:…

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South Africa’s BPO Sector: Life After Lockdown

In the last few weeks, the COVID-19 outbreak has completely dominated digital headlines and conversation alike. Businesses have had to quickly find ways to operate in remote spaces and under lockdown. How will the world look afterwards? We know that this virus is going to have a huge effect on our economy, despite debt relief…

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Why working in a contact centre is an excellent career path

If you’re passionate about customer service and enjoy problem-solving, a career in the contact centre industry may be perfect for you. What’s a contact centre, you ask? A contact centre is basically a call centre, except that other communication channels are included as well. These channels include live web chat, social media messaging, email, and…

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BPO Key Indicator Report 2018

The report provides an insight into various BPO metrics across industry types, widening the view of the sector’s trends and challenges in the country. For the past five years to date, the report remains a central source of critical information for the BPO sector. It has been conveniently divided into three sections: Industry Analysis Operations…

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BPO Key Indicator Report 2017

The report provides an insight into various BPO metrics across industry types, widening the view of the sector’s trends and challenges in the country. For the past five years to date, the report remains a central source of critical information for the BPO sector. It has been conveniently divided into three sections: Industry Analysis Operations…

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Key Indicator Report 2016

BPESA is the national association for companies operating in the Business Process Services (BPS) sector, commonly known as Business Process Outsourcing (BPO) and Contact Centre sector in South Africa. The BPESA Key Indicator Report is the official research report for the South African BPO/contact centre sector and for the past four years, has provided critical…

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