Sector Info
South Africa’s BPO Sector: Life After Lockdown
In the last few weeks, the COVID-19 outbreak has completely dominated digital headlines and conversation alike. Businesses have had to quickly find ways to operate in remote spaces and under lockdown. How will the world look afterwards? We know that this virus is going to have a huge effect on our economy, despite debt relief…
Read MoreWhat to expect from the Business Process Outsourcing Sector in 2020
Our top priority is to ensure skills are available for the current and future growth needs of the BPO sector. To this end, BPESA and its partners have released the Global Business Services Skills Strategy for 2019 – 2023. This strategy will respond to two needs: those of a growing export market segment, and the…
Read More7 Reasons Why Contact Centre Work is a Good Career Path
If you’re passionate about customer service and enjoy problem-solving, a career in the contact centre industry may be perfect for you. What’s a contact centre, you ask? A contact centre is basically a call centre, except that other communication channels are included as well. These channels include live web chat, social media messaging, email, and…
Read MoreBPO Key Indicator Report 2018
The report provides an insight into various BPO metrics across industry types, widening the view of the sector’s trends and challenges in the country. For the past five years to date, the report remains a central source of critical information for the BPO sector. It has been conveniently divided into three sections: Industry Analysis Operations…
Read More2019 CAPE TOWN VISITORS GUIDE
The guide is a wealth of information and an essential reading for first-time visitors who want to get to grips with all the city has to offer.
Read MoreBPO Key Indicator Report 2017
The report provides an insight into various BPO metrics across industry types, widening the view of the sector’s trends and challenges in the country. For the past five years to date, the report remains a central source of critical information for the BPO sector. It has been conveniently divided into three sections: Industry Analysis Operations…
Read MoreBPO Key Indicator Report 2016
BPESA is the national association for companies operating in the Business Process Services (BPS) sector, commonly known as Business Process Outsourcing (BPO) and Contact Centre sector in South Africa. The BPESA Key Indicator Report is the official research report for the South African BPO/contact centre sector and for the past four years, has provided critical…
Read MoreBPO Key Indicator Report 2015
BPESA is the national association for companies operating in the Business Process Management (BPM) sector, also referred to as BPO/BPS, and operates as a specialist investment promotion agency as well as a trade association. BPESA creates an enabling environment for its members to network, share knowledge and collectively contribute to the success of the sector.
Read MoreBPO Key Indicator Report 2014
BPESA is the national association for companies operating in the Business Process Management (BPM) sector, also referred to as BPO/BPS, and operates as a specialist investment promotion agency as well as a trade association. BPESA creates an enabling environment for its members to network, share knowledge and collectively contribute to the success of the sector.
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