South Africa has received the accolade of being “the most favored offshore CX delivery location in 2022” according to the annual Ryan Strategic Advisory Front Office BPO Omnibus Survey. This consolidates South Africa’s position as the emerging leader in global CX delivery. The fact that South Africa is sharing the spoils with BPO heavyweight India demonstrates the…

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The Department of Higher Education and Training (the Department) is pleased to present the tenth issue of the Statistics on Post-School Education and Training in South Africa, which provides statistics on 2019 student enrolment and completion (which are key measures of access and success), as well as other kinds of performance data pertaining to public…

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After placing second for three consecutive years, South Africa has finally been awarded 2021 Most Favoured Offshore CX Delivery Location, globally. The research is from the Front Office BPO Omnibus Survey by Ryan Strategic Advisory, and considers the views of 628 enterprise contact centre decision-makers across the demand markets of Australia, Canada, France, Germany, Italy,…

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It’s easy to see why outsourcing is the obvious choice for many businesses. Contact centres have it all, from 24/7 customer support to specialised technology. To top it all off, someone else manages the entire operation so you don’t have to worry about a thing. But before you can reach this business happy-place, you do…

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Safe Commute Handbook

This safety guidebook was developed as a manual for promoting and maintaining a safer commute experience for the workforce in urban Africa and all people on the move. The objective of this initiative is to arm the daily commuters with the knowledge that replaces a sense of vulnerability with a surge of confidence and courage…

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Introducing Invest Cape Town

Be a part of a city that is switched on, globally connected, and in tune. Cape Town is driven by innovation and creativity, and rich with opportunity. It’s time to tell a new story with Invest Cape Town.

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