We are delighted to present you with the 2021 CapeBPO Key Indicator Report. This year was a significant time for CapeBPO with three major highlights that stood out – the rebranding of BPESA Western Cape to CapeBPO, dealing with the global social and economic impacts of COVID-19, and the incorporation of the Advisory Board into…

Read More

South Africa’s acute critical skills crisis is brought into sharp focus in Xpatweb’s Critical Skills Survey 2020/21 which highlights the most in demand critical skills the country is now facing and how businesses are seeking to import personnel from across the globe amidst ever growing international competition between countries. The Critical Skills Survey is conducted…

Read More

After placing second for three consecutive years, South Africa has finally been awarded 2021 Most Favoured Offshore CX Delivery Location, globally. The research is from the Front Office BPO Omnibus Survey by Ryan Strategic Advisory, and considers the views of 628 enterprise contact centre decision-makers across the demand markets of Australia, Canada, France, Germany, Italy,…

Read More
CapeBPO Quarterly Job Growth

BPO is booming in the Western Cape! 2,527 new jobs in the last quarter, despite Covid! Following the first detection of COVID-19 in Africa in March, the Provincial Government of the Western Cape and the City of Cape Town engaged with the BPO operator community in Cape Town to discuss the challenges the sector was…

Read More
BPESA Western Cape Rebrands to CapeBPO

After lengthy internal discussions, and with BPESA National and the dtic, the Board of BPESA Western Cape has decided to rebrand the company as “CapeBPO”.  In the first 3 months of Covid-19 (April to June 2020) more than 500 new jobs were created. This is a phenomenal achievement and bodes well for the future of…

Read More

This special edition of EPIC places particular emphasis on the impact that the Covid-19 pandemic is having on the Cape Town economy. To do this, the issue presents data and information that extends beyond the first quarter focus that is usually offered by the first edition of the year. The content also draws on the…

Read More
Government Incentives

The primary objective of the incentive is to create employment in South Africa through servicing offshore activities. Read the full GBS Incentive Guidelines here or download the application form below.

Read More