CapeBPO Quarterly Job Growth

BPO is booming in the Western Cape! 2,527 new jobs in the last quarter, despite Covid! Following the first detection of COVID-19 in Africa in March, the Provincial Government of the Western Cape and the City of Cape Town engaged with the BPO operator community in Cape Town to discuss the challenges the sector was…

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BPESA Western Cape Rebrands to CapeBPO

After lengthy internal discussions, and with BPESA National and the dtic, the Board of BPESA Western Cape has decided to rebrand the company as “CapeBPO”.  In the first 3 months of Covid-19 (April to June 2020) more than 500 new jobs were created. This is a phenomenal achievement and bodes well for the future of…

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This special edition of EPIC places particular emphasis on the impact that the Covid-19 pandemic is having on the Cape Town economy. To do this, the issue presents data and information that extends beyond the first quarter focus that is usually offered by the first edition of the year. The content also draws on the…

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Government Incentives

The primary objective of the incentive is to create employment in South Africa through servicing offshore activities. Read the full GBS Incentive Guidelines here or download the application form below.

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Case Study Analysis of South Africa as a BPO Delivery Location

To showcase South Africa as a preferred Business Process Outsourcing (BPO) delivery location in emerging markets, BPESA has produced this case study compendium. It is tributary to major current research being undertaken in the BPO sector in South Africa. Each year, BPESA produces the sector key indicator report detailing various metrics which assess the overall…

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