We pledge the following to our sector: Ensure the BPO sector aligns with international best practices. Develop a multi-talented skills pipeline that continues to meet the needs of current and future business opportunities. Train and deploy local youths in careers within the BPO sector, thereby uplifting communities. Realign the vision for adaptation to a changing…

Read More
CapeBPO Quarterly Job Growth

BPO is booming in the Western Cape! 2,527 new jobs in the last quarter, despite Covid! Following the first detection of COVID-19 in Africa in March, the Provincial Government of the Western Cape and the City of Cape Town engaged with the BPO operator community in Cape Town to discuss the challenges the sector was…

Read More

We’re excited to announce our partnership with JP Duminy, who has agreed to be our brand ambassador! Watch the video to find out what we hope to achieve for the youth of the Western Cape.

Read More
Clayton Williams Announced as CapeBPO CEO Designate

Dear CapeBPO stakeholders, In February of this year the CapeBPO Board agreed to me stepping down as CEO and passing on the role to Clayton Williams at the end of this current financial year (1st April 2021). Furthermore the Board decided that in October of this year we should inform our community that as of…

Read More
BPESA Western Cape Rebrands to CapeBPO

After lengthy internal discussions, and with BPESA National and the dtic, the Board of BPESA Western Cape has decided to rebrand the company as “CapeBPO”.  In the first 3 months of Covid-19 (April to June 2020) more than 500 new jobs were created. This is a phenomenal achievement and bodes well for the future of…

Read More
BPO Academy at the College of Cape Town

Cape BPO (formerly BPESA Western Cape) has partnered with the College of Cape Town, and the City, Provincial Government to develop and manage a Call Centre Academy to support the BPO sector in the Western Cape. The first of its kind in South Africa, the academy will be located at CCT’s Gardens campus, which has…

Read More
Update on CapeBPO’s Skills Projects

1. Impact sourcing pilot project This pilot project experienced incredible success from a retention perspective in the training phase of the program and well above industry average retention in the 0-90-day workplace experience component.  This can be attributed to the following 2 principles: The targeted candidate profile (previously disadvantaged, previously unemployed youth) showcasing a higher…

Read More

This special edition of EPIC places particular emphasis on the impact that the Covid-19 pandemic is having on the Cape Town economy. To do this, the issue presents data and information that extends beyond the first quarter focus that is usually offered by the first edition of the year. The content also draws on the…

Read More