Posts by CapeBPO Team
BPO Academy at the College of Cape Town
Cape BPO (formerly BPESA Western Cape) has partnered with the College of Cape Town, and the City, Provincial Government to develop and manage a Call Centre Academy to support the BPO sector in the Western Cape. The first of its kind in South Africa, the academy will be located at CCT’s Gardens campus, which has…
Read MoreUpdate on CapeBPO’s Skills Projects
1. Impact sourcing pilot project This pilot project experienced incredible success from a retention perspective in the training phase of the program and well above industry average retention in the 0-90-day workplace experience component. This can be attributed to the following 2 principles: The targeted candidate profile (previously disadvantaged, previously unemployed youth) showcasing a higher…
Read MoreEconomic Performance Indicators for Cape Town 2020 Q1
This special edition of EPIC places particular emphasis on the impact that the Covid-19 pandemic is having on the Cape Town economy. To do this, the issue presents data and information that extends beyond the first quarter focus that is usually offered by the first edition of the year. The content also draws on the…
Read MoreImmigration Lawyers in the Western Cape
Download the full list of immigration lawyers in the Western Cape. Kindly note that this list is not being provided for purposes of obtaining pro bono legal assistance.
Read MoreSafe Commuting in South Africa
This safety guidebook was developed as a manual for promoting and maintaining a safer commute experience for the workforce in urban Africa and all people on the move. The objective of this initiative is to arm the daily commuters with the knowledge that replaces a sense of vulnerability with a surge of confidence and courage…
Read MoreGovernment Incentives
The primary objective of the incentive is to create employment in South Africa through servicing offshore activities. Read the full GBS Incentive Guidelines here or download the application form below.
Read MoreCape Town’s BPO Sector Thriving Despite Global Pandemic
Despite restrictions due to lockdown, job creation within the BPO sector has increased, with companies like Amazon looking to fill 3,000 available positions. Lester Kiewit of Cape Talk recently spoke to Clayton Williams, the Chief Skills Officer of CapeBPO, on the current status of the Business Processing Outsourcing sector in Cape Town. Here are the…
Read MoreCapeBPO Helps to Get the City Up and Running
CEO Gareth Pritchard and Chief Skills Officer Clayton Williams of CapeBPO recently sat down with Kieno Kammies on Cape Talk to discuss how the BPO (Business Process Outsourcing) sector in the Western Cape is helping to keep our city up and running during these trying economic times. Read the highlights of the interview below. KK:…
Read MoreContact Centre Agents – Our Superheroes
Thank you to all of our agents who continue to work during this crisis. You and other workers are South Africa’s superheroes.
Read MoreEconomic Performance Indicators for Cape Town 2019 Q4
This is the 27th edition of the EPIC publication, which presents and analyses economic (and related) trends in Cape Town on a quarterly basis. This edition focuses on the fourth quarter of 2019, covering the period 1 October to 31 December 2019.
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