We pledge the following to our sector:

  • Ensure the BPO sector aligns with international best practices.
  • Develop a multi-talented skills pipeline that continues to meet the needs of current and future business opportunities.
  • Train and deploy local youths in careers within the BPO sector, thereby uplifting communities.
  • Realign the vision for adaptation to a changing technological business environment post COVID-19.
  • Leverage synergies created during the response to COVID-19 through collaboration between the private and public sectors.
  • Promote ethically responsible sourcing, including impact sourcing.
  • Lobby for fit-for-purpose and practical legislative frameworks, thereby facilitating a conducive BPO operating environment.

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