BPO Key Indicator Report 2016

BPESA is the national association for companies operating in the Business Process Services (BPS) sector, commonly known as Business Process Outsourcing (BPO) and Contact Centre sector in South Africa.

The BPESA Key Indicator Report is the official research report for the South African BPO/contact centre sector and for the past four years, has provided critical information on the BPO/contact centre sector in South Africa.