CapeBPO Manifesto

We pledge the following to our sector:

• Ensure the BPO sector aligns with international best practices.
• Develop a multi-talented skills pipeline that continues to meet the needs of current and future business opportunities.
• Train and deploy local youths in careers within the BPO sector, thereby uplifting communities.
• Realign the vision for adaptation to a changing technological business environment post COVID-19.
• Leverage synergies created during the response to COVID-19 through collaboration between the private and public sectors.
• Promote ethically responsible sourcing, including impact sourcing.
• Lobby for fit-for-purpose and practical legislative frameworks, thereby facilitating a conducive BPO operating environment.