CapeBPO News
CapeBPO are proud to partner with The Knowledge Group (tkg) to implement the Master Service Partnership (MSP)!
The MSP seeks to offer prospective international clients the capability to source large-scale customer management services for Revenue Generation, Customer Care, Digital Services, Content Moderation, Data Annotation and Back Office activities across multiple BPO or related service providers based in the Western Cape. The Knowledge Group(tkg) has extensive board and operational level international experience within…
Read MoreSouth Africa awarded Top 2022 Most Favored Global Offshore CX Delivery Location second year in a row
South Africa has received the accolade of being “the most favored offshore CX delivery location in 2022” according to the annual Ryan Strategic Advisory Front Office BPO Omnibus Survey. This consolidates South Africa’s position as the emerging leader in global CX delivery. The fact that South Africa is sharing the spoils with BPO heavyweight India demonstrates the…
Read MoreSouth Africa Named Most Favored Offshore CX Delivery Location 2021
After placing second for three consecutive years, South Africa has finally been awarded 2021 Most Favoured Offshore CX Delivery Location, globally. The research is from the Front Office BPO Omnibus Survey by Ryan Strategic Advisory, and considers the views of 628 enterprise contact centre decision-makers across the demand markets of Australia, Canada, France, Germany, Italy,…
Read MoreOur Partnership with JP Duminy
Since announcing our partnership with JP Duminy in October, we’ve been busy getting various development projects underway, such as the BPO Academy and the BPO Careers Expo. Now we thought we’d take some time to describe our partnership with CapeBPO’s new brand ambassador, JP Duminy. For those who are unfamiliar with his name, JP Duminy…
Read MoreSA immigration update on temporary visas
The South African government announces a concession for holders of an intra-company transfer visa currently residing in South Africa. Download the immigration directive 15 of 2020 to read the full announcement.
Read MoreCapeBPO Manifesto
We pledge the following to our sector: Ensure the BPO sector aligns with international best practices. Develop a multi-talented skills pipeline that continues to meet the needs of current and future business opportunities. Train and deploy local youths in careers within the BPO sector, thereby uplifting communities. Realign the vision for adaptation to a changing…
Read MoreJP Duminy Partners with CapeBPO
We’re excited to announce our partnership with JP Duminy, who has agreed to be our brand ambassador! Watch the video to find out what we hope to achieve for the youth of the Western Cape.
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