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The report provides an insight into various BPO metrics across industry types, widening the view of the sector’s trends and challenges in the country. For the past five years to date, the report remains a central source of critical information for the BPO sector. It has been conveniently divided into three sections: Industry Analysis Operations…

BPESA is the national association for companies operating in the Business Process Services (BPS) sector, commonly known as Business Process Outsourcing (BPO) and Contact Centre sector in South Africa. The BPESA Key Indicator Report is the official research report for the South African BPO/contact centre sector and for the past four years, has provided critical…

BPESA is the national association for companies operating in the Business Process Management (BPM) sector, also referred to as BPO/BPS, and operates as a specialist investment promotion agency as well as a trade association. BPESA creates an enabling environment for its members to network, share knowledge and collectively contribute to the success of the sector.

BPESA is the national association for companies operating in the Business Process Management (BPM) sector, also referred to as BPO/BPS, and operates as a specialist investment promotion agency as well as a trade association. BPESA creates an enabling environment for its members to network, share knowledge and collectively contribute to the success of the sector.