Posts by CapeBPO Team
BPO Key Indicator Report 2021
We are delighted to present you with the 2021 CapeBPO Key Indicator Report. This year was a significant time for CapeBPO with three major highlights that stood out – the rebranding of BPESA Western Cape to CapeBPO, dealing with the global social and economic impacts of COVID-19, and the incorporation of the Advisory Board into…
Read MoreCapeBPO are proud to partner with The Knowledge Group (tkg) to implement the Master Service Partnership (MSP)!
The MSP seeks to offer prospective international clients the capability to source large-scale customer management services for Revenue Generation, Customer Care, Digital Services, Content Moderation, Data Annotation and Back Office activities across multiple BPO or related service providers based in the Western Cape. The Knowledge Group(tkg) has extensive board and operational level international experience within…
Read MoreSouth Africa awarded Top 2022 Most Favored Global Offshore CX Delivery Location second year in a row
South Africa has received the accolade of being “the most favored offshore CX delivery location in 2022” according to the annual Ryan Strategic Advisory Front Office BPO Omnibus Survey. This consolidates South Africa’s position as the emerging leader in global CX delivery. The fact that South Africa is sharing the spoils with BPO heavyweight India demonstrates the…
Read MoreTraining in the New Normal
Knowledge sharing event from May, 2021.
Read MoreRe-thinking Mental Health in the Workplace: An Ecosystem Approach
Knowledge sharing event from 18 May, 2021.
Read More2020/2021 Critical Skills Survey Report
South Africa’s acute critical skills crisis is brought into sharp focus in Xpatweb’s Critical Skills Survey 2020/21 which highlights the most in demand critical skills the country is now facing and how businesses are seeking to import personnel from across the globe amidst ever growing international competition between countries. The Critical Skills Survey is conducted…
Read MoreStatistics on Post-School Education and Training in South Africa, 2019
The Department of Higher Education and Training (the Department) is pleased to present the tenth issue of the Statistics on Post-School Education and Training in South Africa, which provides statistics on 2019 student enrolment and completion (which are key measures of access and success), as well as other kinds of performance data pertaining to public…
Read MoreCombatting absenteeism and staff attrition through improved engagement
Knowledge sharing event from 11 March, 2021.
Read MoreSouth Africa Named Most Favored Offshore CX Delivery Location 2021
After placing second for three consecutive years, South Africa has finally been awarded 2021 Most Favoured Offshore CX Delivery Location, globally. The research is from the Front Office BPO Omnibus Survey by Ryan Strategic Advisory, and considers the views of 628 enterprise contact centre decision-makers across the demand markets of Australia, Canada, France, Germany, Italy,…
Read MoreHow to Choose Your BPO Destination
It’s easy to see why outsourcing is the obvious choice for many businesses. Contact centres have it all, from 24/7 customer support to specialised technology. To top it all off, someone else manages the entire operation so you don’t have to worry about a thing. But before you can reach this business happy-place, you do…
Read More