Corporate Citizenship During a Crisis

The days following the President’s announcement of the nation-wide lockdown were met with understandable confusion from citizens. What about the economy, and local businesses? What about food and medical supplies? What happens to someone with coronavirus? The Western Cape Government’s call centre was inundated with calls from citizens looking for answers and assistance. Their daily…

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BPESA Cape Town Take Stock of Provincial Medical Supplies

The longer the COVID-19 pandemic continues, the greater the Western Cape’s need for medical equipment will be. Our provincial government need to be able to determine whether we as a province are prepared, and what the next steps are if we are not. Effective crisis management and planning can only be implemented when accurate stock…

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HR Best Practice During Lockdown

There have been many queries around labour law, pay, and leave in the BPO sector during the lockdown. The CapeBPO team got together (remotely, of course) with members from the operator community to discuss people management best practices, and potential challenges during the lockdown period. Here are the outlines of discussion regarding salaries, leave, risk…

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BPO Sector Supports SA Economy During Coronavirus Crisis

The Business Process Outsourcing sector in the Western Cape has ties to many essential and non-essential services – locally and internationally – including health, safety, government and financial services. As specified and approved in the Gazette from National Government, we continue to safely support these services during this critical time. How is the BPO sector…

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Case Study Analysis of South Africa as a BPO Delivery Location

To showcase South Africa as a preferred Business Process Outsourcing (BPO) delivery location in emerging markets, BPESA has produced this case study compendium. It is tributary to major current research being undertaken in the BPO sector in South Africa. Each year, BPESA produces the sector key indicator report detailing various metrics which assess the overall…

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