COVID-19 Resources
List of High Risk Countries
View a full list of the current high risk countries affected by COVID-19.
Read MoreCape Town’s BPO Sector Thriving Despite Global Pandemic
Despite restrictions due to lockdown, job creation within the BPO sector has increased, with companies like Amazon looking to fill 3,000 available positions. Lester Kiewit of Cape Talk recently spoke to Clayton Williams, the Chief Skills Officer of CapeBPO, on the current status of the Business Processing Outsourcing sector in Cape Town. Here are the…
Read MoreCapeBPO Helps to Get the City Up and Running
CEO Gareth Pritchard and Chief Skills Officer Clayton Williams of CapeBPO recently sat down with Kieno Kammies on Cape Talk to discuss how the BPO (Business Process Outsourcing) sector in the Western Cape is helping to keep our city up and running during these trying economic times. Read the highlights of the interview below. KK:…
Read MoreContact Centre Agents – Our Superheroes
Thank you to all of our agents who continue to work during this crisis. You and other workers are South Africa’s superheroes.
Read MoreEquip Yourself to Bounce Back into Work
Although it doesn’t seem like it right now, the lockdown will come to an end. When it does, will you be ready for the new working world? Equip yourself to bounce back into work after the lockdown.
Read MoreCorporate Citizenship During a Crisis
The days following the President’s announcement of the nation-wide lockdown were met with understandable confusion from citizens. What about the economy, and local businesses? What about food and medical supplies? What happens to someone with coronavirus? The Western Cape Government’s call centre was inundated with calls from citizens looking for answers and assistance. Their daily…
Read MoreCapeBPO Take Stock of Provincial Medical Supplies
The longer the COVID-19 pandemic continues, the greater the Western Cape’s need for medical equipment will be. Our provincial government need to be able to determine whether we as a province are prepared, and what the next steps are if we are not. Effective crisis management and planning can only be implemented when accurate stock…
Read MoreHR Best Practice During Lockdown
There have been many queries around labour law, pay, and leave in the BPO sector during the lockdown. The CapeBPO team got together (remotely, of course) with members from the operator community to discuss people management best practices, and potential challenges during the lockdown period. Here are the outlines of discussion regarding salaries, leave, risk…
Read MoreBPO Sector Supports SA Economy During Coronavirus Crisis
The Business Process Outsourcing sector in the Western Cape has ties to many essential and non-essential services – locally and internationally – including health, safety, government and financial services. As specified and approved in the Gazette from National Government, we continue to safely support these services during this critical time. How is the BPO sector…
Read More